New Post: Using New-SCSMIncident to add support group (nested) e.g. ABC\1LS

With very little powershell knowledge I managed to bodge a little app together that created, resolved and closed incidents for my service desk staff.

They basically put an end user name in and click on a button that refers to the problem for stuff service desk people do on the fly, e.g. username click changed password.

Anyway....

Its been quite popular and a few other teams where I work want to use it too, I have an issue though that their support groups are nested

e.g.

dept1\

dept1\1LS

dept1\2LS

I had a unique name for my dept so this wasn't an issue, New-SCSMIncident .......

with

–SupportGroup "ICT"

was fine, but it won't accept

–SupportGroup "dept1\2LS"

it would accept "2LS" but this could be any 1 of 4 departments.

Any ideas? could I somehow use the full enumeration string?

thanks

Paul Wilson